Terms of Service
These Terms of Service govern your use of go-mena.com and the sourcing, procurement, and logistics services provided by Go MENA, a brand of Go MENA ("the Service"). By submitting a request or engaging with us, you accept these terms.
1. What we do
We act as a sourcing and procurement intermediary between European suppliers and MENA B2B importers. On receiving a request, we identify candidate suppliers, verify them against our due-diligence checklist, negotiate on your behalf, and — at your written approval — execute purchase, quality inspection, consolidation, and shipping.
2. Request and quotation
All quotations we provide are non-binding until you issue a signed Purchase Order (PO) or equivalent written confirmation (including by email). Prices are quoted in EUR unless otherwise stated, and are valid for the period specified in the quotation (typically 7–14 days).
3. Payment terms
Unless separately agreed in writing, the default payment terms for first-time customers are:
- 50% advance upon PO confirmation
- 50% upon presentation of shipping documents
For recurring customers in good standing, we may extend open-account terms up to 60 days. For higher-risk transactions, we may require a Letter of Credit structured through a reputable European bank.
4. Inspection and acceptance
Quality inspection is performed in Europe before shipping. You receive an inspection report and photographs. Acceptance is deemed confirmed upon your written approval, or automatically if you do not raise objections within 5 business days of receiving the inspection report.
5. Shipping and risk transfer
Unless otherwise agreed, shipments are made on FCA (Free Carrier) or CIF (Cost, Insurance, and Freight) Incoterms 2020. Risk transfers to you at the Incoterms-defined moment. Marine cargo insurance is mandatory for all shipments above 5,000 EUR and included in CIF quotations by default.
6. Customs compliance
We handle export customs in the EU and prepare all documentation required by your destination country (SABER for Saudi Arabia, ECAS for UAE, GOEIC for Egypt, and equivalents for other MENA markets). Import duties, VAT, and any destination-country fees are your responsibility unless quoted otherwise.
7. Fees and commission
Our service fee is quoted transparently on each PO as a commission on the supplier price, typically 8–18% depending on product category, volume, and complexity. There are no hidden fees, no additional charges at delivery, and no per-email consulting costs.
8. Warranties and limitations
Product warranties are governed by the supplier's own terms, which we will share with you before PO confirmation. We act as an intermediary — we warrant our own services (supplier verification, documentation, coordination) but cannot warrant the supplier's product beyond the pass-through of their own warranty.
Our total liability under any transaction is limited to the commission received by us for that transaction, except in cases of gross negligence or willful misconduct.
9. Confidentiality
Information you share with us in the course of a request is treated as confidential and shared only with suppliers and service providers as needed to fulfill your request. We do not disclose your identity to a supplier before you approve the next step.
10. Force majeure
We are not liable for delays or failures caused by events outside our reasonable control, including but not limited to war, sanctions, port strikes, customs holds beyond normal processing time, natural disasters, or supplier bankruptcy.
11. Governing law and jurisdiction
These terms are governed by the laws of the Federal Republic of Germany, excluding conflict-of-laws provisions. Disputes arising from or in connection with these terms shall be resolved by the competent courts in Germany, unless mandatory consumer protection law requires otherwise.
12. Changes to these terms
We may update these terms as our services evolve. Material changes will be communicated in writing to active customers. The "last updated" date at the top of this page reflects the current version.